A repair business is not the one where you just have to fix devices. In fact, you have a lot of other stuff going on as well. For instance, your customers wait for your response, and technicians look forward to you to assign them repairs. However, without having an efficient system, it gets difficult to manage everything and streamline ongoing processes.
This is where repair tracking software comes in. It’s a reliable software that helps you track every job, from start to end. Let us discuss how it can be helpful for you while managing repairs at your store. Stay with us.
1. Real-Time Repair Status Updates
The success of a repair business lies within having a solid loyal customer base. If you fail to do so, you will struggle to grow and boost your business. And one thing that matters the most in this regard is prompt customer communication.
These days, people don’t have much time for anything except their profession and daily work routine. So, they only visit shops like yours when they get some spare time. And just like everyone, they expect two things from your side
- Efficient repairs
- Quick responses from your side
If you lack any of them, they may lose interest in your business and will look for some other repair service providers. Let us understand this better with an example here.
A customer visits your shop and wants you to fix one of their devices; cell phone, tablet, laptop. You have a look at it, tell them the issues, quote them a price, and start fixing it after their approval. You also inform them that this repair can take some time. So, they leave your store with the expectation that the repair will be completed within 3 hours.
Though, after a few minutes, they start calling and messaging you asking for the repair status. As you are busy fixing the device and handling other customers and vendors, you are unable to get back to them on time. The result? There is a high chance that they will make an issue when they come to pick the device. Or, they may not choose you when they need a repair job next time.
That’s why you need to promptly respond to customers as it enhances customer satisfaction. For that, you need to leverage repair tracking software. Using this, you can create repair tickets for every job. In the ticket, you can include every contact information of your customer such as their name, email address, number, and issue with the device. Then, you can assign the task to your technician.
When the repair is complete, the software will automatically notify the customer. So, they would know their device has been fixed and they need to revisit your store, saving time and hassle.
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2. Time and Cost Saving
Manually tracking and managing all the repair jobs is difficult, and it can eat up hours of week. For instance, you search for old receipts, chase updates, or write status notes. It can waste valuable time that you can utilize focusing on growing your business. This is where repair tracking software comes in as it automates these repetitive tasks.
In the ticketing feature, you can upload, pre, and post-repair images, and link the parts used in the process. In addition, you can send quotes and estimates to customers and turn them into invoices after approvals from customers.
This way, you can easily minimize errors, reduce manual entries and get all your previous data when needed. It also offers integration with third-party tools. It allows you to offer customers the option to pay from any preferred methods; credit/debit cards, online or digital wallets.
3. Transparent Reports and Analytics
It’s always the number that tells the real story of your repair shop’s performance. Using a repair tracker tool, you can generate detailed reports on completed jobs, pending repairs, and revenue trends. This can help you identify the following information:
- Identify which technicians perform best
- Identify repeat issues or common repair types
- Forecast inventory needs
- Identify which are the most demanding items, parts and accessories
This way, you can analyze the sales trends, and your most-selling line items. Other than that, you can also calculate commissions and easily process payroll. Thus, everyone gets paid fairly and right on time. That’s how reports fuel your repair shop growth.
Final Words
Using an automation tool at your repair shop is not a luxury, but has become a necessity. The way it handles, manages, and streamlines repair jobs is incredible and worth it. If your repair outlet still uses notebooks or spreadsheets, it’s time to upgrade. Whether you fix phones, laptops, or other electronics, this system ensures no repair goes unnoticed. Hopefully, you enjoyed reading this post and wait till we come with another amazing post. Until next time!
